The guide pointed out that the key qualities of a good freight broker are strong communication skills, attention to detail, industry knowledge, problem-solving skills, adaptability, and integrity.
From the very outset, the freight broker partnership can be set up for success by establishing clear communication channels, collaboratively setting goals, and readying for exceptions.
Continually working on improving communication with shippers makes logistics operations all the smoother and helps freight brokerages meet customer demands – and exceed customer expectations.
