Reports To:  Carrier Sales Manager

Supervises:  NA

Job Summary: 

This is a remote after-hours position: Monday – Friday afternoons and/or weekends. Onsite training required.

The Logistics Specialist will be responsible for the tracking, monitoring, and communicating shipment statuses to deliver an exceptional positive end-to-end experience. The ideal candidate will possess a can-do proactive attitude with the ability to adapt to ever-changing market conditions.

Roles and Responsibilities 

• Transactional Communications: Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable communication method or TMS. Answer high volumes of incoming calls.
• Expectation Management: Confirm that each Partner Carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch.
• Relationship Building: Establish, expand, and cultivate transportation relationships.
• Service Excellence: Communicate with and monitor service providers, such as customs brokers, or trucking companies. Promptly and effectively address, research, and resolve any transportation needs or issues.
• Technology Utilization: Navigate Transportation Management System (TMS) and related technology tools to manage operational tasks compliant with company standard operating procedures.
• Team Collaboration: Partner with internal teams to align carrier capacity with customer demands and operational goals.
• Data Documentation: Ensure all transactions and interactions are accurately recorded in TMS and compliant with company standard operating procedures.
• Market Analysis: Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions

Requirements 

• Skilled in
• Mcleod TMS
• Microsoft office
• Basic understanding in the use of a computer 
• Verbal Communication Etiquette  
• Written Communication Etiquette 
• Basic understanding of the transportation industry  
• Basic terminology around carrier contracts and rate agreements 

Education, Experience, Other Training 

• Written and verbal communication skills 
• Ability to operate a telephone and computer 
• Self-motivated and disciplined 
• Problem Resolution and analytical abilities 
• Creative thinking 
• Negotiation skills 
• Multi-tasking and time management skills 
• Judgment and decision making  
• Ability to work independently and as a team 

*RJ Logistics is an equal opportunity employer