After Hours-Logistics Specialist

Full Time
Remote, Southfield, MI
Posted 3 weeks ago

Reports To:  Carrier Sales Manager

Supervises:  NA

Job Summary: 

This is a remote after-hours position: Monday – Friday afternoons and/or weekends. Onsite training required.

The Logistics Specialist will be responsible for the tracking, monitoring, and communicating shipment statuses to deliver an exceptional positive end-to-end experience. The ideal candidate will possess a can-do proactive attitude with the ability to adapt to ever-changing market conditions.

Roles and Responsibilities 

  • Transactional Communications: Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable communication method or TMS. Answer high volumes of incoming calls.
  • Expectation Management: Confirm that each Partner Carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch.
  • Relationship Building: Establish, expand, and cultivate transportation relationships.
  • Service Excellence: Communicate with and monitor service providers, such as customs brokers, or trucking companies. Promptly and effectively address, research, and resolve any transportation needs or issues.
  • Technology Utilization: Navigate Transportation Management System (TMS) and related technology tools to manage operational tasks compliant with company standard operating procedures.
  • Team Collaboration: Partner with internal teams to align carrier capacity with customer demands and operational goals.
  • Data Documentation: Ensure all transactions and interactions are accurately recorded in TMS and compliant with company standard operating procedures.
  • Market Analysis: Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions


  • Skilled in
  • Mcleod TMS
  • Microsoft office
  • Basic understanding in the use of a computer 
  • Verbal Communication Etiquette  
  • Written Communication Etiquette 
  • Basic understanding of the transportation industry  
  • Basic terminology around carrier contracts and rate agreements 

Education, Experience, Other Training 

  • Written and verbal communication skills 
  • Ability to operate a telephone and computer 
  • Self-motivated and disciplined 
  • Problem Resolution and analytical abilities 
  • Creative thinking 
  • Negotiation skills 
  • Multi-tasking and time management skills 
  • Judgment and decision making  
  • Ability to work independently and as a team 

*RJ Logistics is an equal opportunity employer

Job Features

Job CategoryOffice

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