Account Manager
Full Time, Part Time
Indianapolis, IN, Laredo, TX, Southfield, MI
Posted 8 months ago
Position Title: Account Manager (AM)
Reports To: Sales Manager
Job Summary: An Account Manager is responsible to execute the day-to-day operations for a customer account, working with both the customer shipping personnel and RJ Logistics carrier sales personnel, to provide the best possible service to the customer – for a profit.
Responsibilities
- Learn all customer expectations, processes and KPI’s
- Understand the customers shipping network
- Identify and communicate with all customer shipping personnel daily
- Set up and manage all shipments in the TMS
- Confirm appointments and requirements for all shipments
- Help grow the volume, revenue, and margin on customer accounts
- CRM usage as needed
- Daily interaction with Carrier Sales Team
- Problem Solving with customer focused solutions
- Rate Negotiations for available spot shipments
- Industry & Market Knowledge
- Build relationships with internal and external key stakeholders
- Check-ins with Customer Sales Executive as needed
- Proactive Communication
- Build Rapport & Have fun
Key Performance Indicators (KPI’s)
- Shipment Volume
- Gross Revenue
- Gross Margin
- Volume, Revenue and Margin growth
- Customer KPI compliance
- Customer fulfillment
Job Description
As an Account Manager, you will be expected to be able to complete the following tasks:
- Execute all TMS functions related to operating the account for every load
- Work with Carrier Sales team to support best possible load and lane coverage
- Partner with Carrier Sales team with new lane or load opportunities
- Quote ad-hoc or spot shipments daily for customer
- Proactively seek out more business from customer
- Provide regular updates on shipment statuses to customers as needed
- Communicate regularly with Customer Sales Executive on status of account
- Understand and review customer profile and SOP
- Identify and adhere to all customer KPI’s
- Update Customer Profiles and SOP’s as needed
- Assist with all customer bids as needed
- Escalate all serious issues to management and CSE on account
- Assist with any AR / AP problems as needed
- Continuous understanding and knowledge of market conditions and industry trends
- Build rapport with all internal and external key stakeholders
- Must meet or exceed daily, weekly, and monthly Account Management KPI’s
Other Duties
- Participate in meetings
- Interact with multiple departments
- Perform additional tasks when requested by management
- Reporting and analysis
- Adhere to company policies and procedures
Basic Requirements
- Basic computer literacy
- Microsoft office (Word, Excel, Outlook)
- Verbal communication etiquette
- Written Communication etiquette
- Professional and corporate demeanor
- Basic understanding of the transportation industry
Job Features
Job Category | Office |