Position Title: Account Manager (AM) 

Reports To: Sales Manager 

Job Summary: An Account Manager is responsible to execute the day-to-day operations for a customer account, working with both the customer shipping personnel and RJ Logistics carrier sales personnel, to provide the best possible service to the customer – for a profit.  

Responsibilities 

• Learn all customer expectations, processes and KPI’s 
• Understand the customers shipping network 
• Identify and communicate with all customer shipping personnel daily 
• Set up and manage all shipments in the TMS 
• Confirm appointments and requirements for all shipments 

• Help grow the volume, revenue, and margin on customer accounts  
• CRM usage as needed 
• Daily interaction with Carrier Sales Team  
• Problem Solving with customer focused solutions 
• Rate Negotiations for available spot shipments  

• Industry & Market Knowledge 
• Build relationships with internal and external key stakeholders  
• Check-ins with Customer Sales Executive as needed  
• Proactive Communication  
• Build Rapport & Have fun  

Key Performance Indicators (KPI’s) 

• Shipment Volume  
• Gross Revenue 
• Gross Margin  

• Volume, Revenue and Margin growth  
• Customer KPI compliance  
• Customer fulfillment  

Job Description 

As an Account Manager, you will be expected to be able to complete the following tasks: 

• Execute all TMS functions related to operating the account for every load 
• Work with Carrier Sales team to support best possible load and lane coverage  
• Partner with Carrier Sales team with new lane or load opportunities 
• Quote ad-hoc or spot shipments daily for customer 

• Proactively seek out more business from customer  
• Provide regular updates on shipment statuses to customers as needed  
• Communicate regularly with Customer Sales Executive on status of account 
• Understand and review customer profile and SOP 
• Identify and adhere to all customer KPI’s 

• Update Customer Profiles and SOP’s as needed  
• Assist with all customer bids as needed  
• Escalate all serious issues to management and CSE on account  
• Assist with any AR / AP problems as needed  
• Continuous understanding and knowledge of market conditions and industry trends 

• Build rapport with all internal and external key stakeholders  
• Must meet or exceed daily, weekly, and monthly Account Management KPI’s 

Other Duties 

• Participate in meetings  

• Interact with multiple departments  
• Perform additional tasks when requested by management 
• Reporting and analysis 
• Adhere to company policies and procedures 

Basic Requirements 

• Basic computer literacy 
• Microsoft office (Word, Excel, Outlook) 
• Verbal communication etiquette  
• Written Communication etiquette 

• Professional and corporate demeanor  
• Basic understanding of the transportation industry